Search
Click to search the Andrew Heiskell Braille and Talking Book Library Skip Navigation

Interlibrary Services and Document Delivery

Share

For NYPL Cardholders

Interlibrary Services provides access to materials held at libraries outside the NYPL system. For more detailed information, see Frequently Asked Questions.

If you have a current library card, you may submit and manage your Interlibrary Loan requests online: either log on here, or register as a new user. Also see the printable Submitting Interlibrary Services Requests Online Guide for help getting started!

ILLiad Logon


Forgot Password?
First Time User? Sign Up Now.

For Other Libraries/Organizations

Requesting Materials from NYPL: Interlibrary requests can be submitted through OCLC. For libraries and other organizations without access to OCLC, please submit your requests for copies using our online ILLiad order form by logging on to your account above. If you are a first-time user, please see our fee schedule, and then register as a new user to enter your order through the online form. Non-OCLC libraries seeking to borrow materials should send an email to interlibraryloan@nypl.org.

For Independent Researchers

You may order copies of materials from the Library's collections for research or personal use. If you are a first-time user, please see our fee schedule for information about fees and turnaround times, and then register as a new user to enter your order via our online form. Returning users may log on to your account above.

Who may use Interlibrary Services?

Interlibrary Services are available to all New York Public Library cardholders. If you owe the Library more than $15 in fines, you must pay the fines before placing a request. If you have a temporary Library card, you must acquire a permanent card before placing a request.

What can I request through Interlibrary Services?

  • Books, recordings, microfilm not owned by NYPL
  • Books which are only available at NYPL as non-circulating research copies
  • Copies of articles or portions of books

What cannot be borrowed through Interlibrary Services?

  • Items for which there is a circulating copy in our collection
  • E-books

There are many holds for the item I want to borrow. Can I request it through Interlibrary Services and get it quicker?

No. We cannot accept an interlibrary loan request for an item if the Library owns a circulating copy of the item.

The Library has only one copy of the book which I want to read in the research collection, but I would like a copy to check out and take home. Can I request a copy through Interlibrary Services?

Yes. We will attempt to borrow a circulating copy for you from another library, if the Library owns only a non-circulating research copy of an item.

Is there a charge for Interlibrary Services?

Interlibrary Services are free for cardholders.

How do I place a request?

You may place your request through ILLiad, our online ordering system, accessible via the login box at the top of this page. Paper request forms are available and can be submitted at any library location.

How many items may I request?

You may have up to three active Interlibrary Services requests at a time. A request is considered active from the time it is received by the Interlibrary Services staff until a borrowed item is received back in the Interlibrary Services office.

How long does the process take?

A requested item should arrive in two to three weeks, depending upon how widely available it is and the location of the library sending it. Scans/photocopies may arrive more quickly. If you need an item more quickly, you may request a METRO pass which will allow you a one-time entrance into a New York area library which holds the item.

How can I cancel a request?

Log on to your ILLiad account. From your list of outstanding requests, click on the transaction number of the request you wish to cancel. When the request opens click on Cancel Request at the top.

How can I find the status of a request I placed?

Log on to your ILLiad account where you will see a list of your outstanding requests with the current status. If you are still uncertain, please call or email us. Please do not assume that a request is no longer in process and place a second request for the same item.

What is the meaning of the Status message in my ILLiad account?

  • Awaiting User Verification: If you are newly registered in ILLiad, we must verify that the information in your ILLiad account matches the information in your NYPL patron account. This process should require no more than 24 hours. If the information does not match, we will ask that you update your patron account before we go forward with your request(s).
  • Awaiting Request Processing: Your request has been received and will be sent out to potential lending libraries soon.
  • Three Active Requests: You presently have three active requests. Requests with this status are in a queue waiting for processing after the return of the interlibrary loan items you presently have.
  • Under Review for Purchase: The title has been forwarded to the Library’s acquisitions department for possible purchase and adding to the Library’s collection permanently. This process generally requires no more time than the interlibrary loan process.
  • Request Sent: Your request has been sent to one or more potential lending libraries, and we are waiting for a response.
  • In Transit: The requested item has been received in the Interlibrary Services office and sent to the pickup location you selected. The item will remain in this status until it is received back in the Interlibrary Services office.

Where will the items I request be delivered?

You may choose any Library location to pick up your Interlibrary Services materials. However, some lending libraries occasionally restrict materials to in-library-use only. Those materials can only be used in one of the research libraries. Scans can be delivered to your email address. Photocopies can be mailed to you or picked up at the location you choose.

How will I know when to pick up my item?

When the item has been received at the pickup location you selected, you will be notified by whatever method you have selected in your account for notification for pickup.

How long can I use materials received through Interlibrary Services?

The loan period is three weeks.

Can I renew my Interlibrary Services materials?

You may request an extension of the loan period. You cannot renew these items yourself as you would NYPL materials. Likewise, library staff at the location where you receive materials cannot renew them for you—you must make the request through the Interlibrary Services office at least five days before the item is due.

Staff must first request a renewal from the lending library. If the renewal is allowed, we will notify you with the new due date (determined by the lending library), which may be shorter or longer than the three-week lending period. Contact the Interlibrary Services office at 212-930-0878 or interlibraryloan@nypl.org to request an extension of the loan period for ILL materials.

I returned the item I borrowed. Why does the status in my ILLiad account still say In Transit?

When you return an item, the status will immediately change in your NYPL patron account. However, the status in your ILLiad account will remain In Transit until the item is received back in the Interlibrary Services office, usually a few days later.

I know that the item I requested is held at another library. Why could you not get it through interlibrary loan?

Many libraries will not lend certain types of  materials such as CDs and DVDs. An item may be part of a special collection or other non-circulating collection that is not allowed to leave the library.

Can I speak to someone for further assistance?

For assistance from Library staff, you may bring all citation details with you to an information desk at any Library location. For questions about Interlibrary Services policies or concerning an active interlibrary request, please contact the Interlibrary Services staff at 212-930-0878 or interlibraryloan@nypl.org.

FAQ For Libraries and Individuals

How can I submit a request to borrow an item owned by NYPL?

Borrowing requests from libraries can be submitted through OCLC. For libraries unable to submit requests through OCLC, you may send your request by email to interlibraryloan@nypl.org. Individuals must initiate a borrowing request through the interlibrary loan service at your local library. Be aware that the lending of materials held in the Library’s research collections is restricted.

How can I request a scan/copy of an article or other material owned by NYPL?

Libraries can request scans/copies through OCLC. Libraries which do not use OCLC as well as other organizations and individuals can submit requests by registering in ILLiad and submitting our online order form. Requests will also be accepted by telephone (212-592-7200), email (copies@nypl.org) or fax (212-391-2502) for an added $5 charge.

Is there a charge for borrowing an item or ordering a copy from the NYPL collection?

Yes. The charge for borrowing is $25. Libraries submitting borrowing requests through OCLC must enter at least $25 in the Max Cost field to avoid deflection of the request. See our Document Delivery fee schedule for charges for scans/copies.

Chat with a librarian now